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How to fix a “Connection refused” error on WordPress hosting?

Editorial Staff
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If you’re managing a WordPress website and suddenly face a “Connection refused” error, it can be both frustrating and alarming. This error typically means that the server is actively rejecting the connection request from your browser or application. Unlike a timeout or 404 error, “connection refused” often indicates a more immediate and technical server-side problem. Luckily, with a methodical approach, the issue can often be resolved without needing deep programming knowledge.

What Does “Connection Refused” Mean?

A “connection refused” error occurs when your computer tries to establish a connection with your WordPress hosting server, but the server rejects the attempt. Common causes include misconfigured server ports, a stopped web service, firewall restrictions, or even corruption in the WordPress core files or plugins.

Common Causes of the Error

You can trace the issue back to one of several usual suspects:

Steps to Fix “Connection Refused” on WordPress Hosting

Follow these structured steps to diagnose and hopefully resolve the issue:

1. Check Website Status and Uptime

Start by verifying if the website is down for everyone or just you. Use free tools like downforeveryoneorjustme.com. If the site is offline for everyone, this confirms the issue lies with the server.

2. Restart Web Server Services

If you have root access through a VPS or dedicated server, log in via SSH and run the following commands:

sudo systemctl restart apache2          # For Apache
sudo systemctl restart nginx           # For Nginx

Restarting the web server often restores the connection if the service had stopped unexpectedly.

3. Inspect Firewall & Security Rules

Ensure that firewall rules allow HTTP (port 80) and HTTPS (port 443) traffic. Commands like the following can be used to adjust UFW firewall settings:

sudo ufw allow 80/tcp
sudo ufw allow 443/tcp

If you’re using a managed hosting provider, access security settings via cPanel or contact technical support.

4. Check Hosting Configuration and DNS

Make sure that your domain’s DNS settings are pointed properly toward your hosting server’s IP. Use the command nslookup yourdomain.com to confirm.

Also, verify that your web server’s configuration files (like Apache’s httpd.conf or Nginx’s sites-available files) specify the correct server_name and root path to your site.

5. Disable Faulty Plugins or Themes

A corrupted or misbehaving plugin/theme can crash the WordPress site and result in a refused connection. To test this:

If the site loads, you’ve confirmed the issue is with one of the plugins. Rename the folder back and disable plugins one-by-one to isolate the culprit.

6. Review Server Logs

Server logs can offer insight into what went wrong. Look at files like:

Search for terms like “refused connection,” or lines indicating plugin errors, missing index files, or denied access based on IP rules.

7. Contact Your Hosting Provider

If none of the above fixes work, it’s time to reach out to your hosting support. Provide them with details like:

This will speed up the troubleshooting process.

Prevention Tips

To avoid future “connection refused” errors, consider:

Conclusion

While a “connection refused” error is certainly serious, it’s usually fixable with the right checks and a careful approach. Most issues boil down to misconfigurations, stopped services, or simple firewall restrictions. By walking through the steps above, you’ll not only diagnose the issue but also gain a deeper understanding of how your WordPress hosting environment functions.

Always ensure your site is regularly backed up and monitored, as prevention is far more efficient than crisis management.

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